StarTek, Inc., a leading provider of high-value business process outsourcing (BPO) services, announced today the recent signing of a lease for a new customer care facility in the Eton Cyberpod Corinthian business center.
Eton Cyberpod is located on Ortigas Avenue across from Robinson’s Galleria, a major shopping, entertainment, and hospitality complex. The new StarTek call center is the second Philippine facility for the company. StarTek’s first facility is in the Makati business district on Jupiter Street.
“The addition of a second location in the Philippines continues our global expansion plans,” said Larry Jones, StarTek President and Chief Executive Officer. “We are building on the success of our first location in Makati that opened just over a year ago.”
Ortigas Avenue is the main thoroughfare in the Ortigas Commercial Center, a large and important commercial and business district in the Philippine capital. It encompasses more than 100 hectares of prime real estate and is home to large corporations, sprawling shopping malls, and high-end restaurants.
The Eton Cyberpod Corinthian business center is located near premier educational institutions. Its location near the junction of a major light rail and surface transportation hub ensures accessibility to a large, high-quality labor force.
The new StarTek facility is approximately 15,000 square meters, which will accommodate approximately 2,100 seats. The Ortigas site will add to StarTek’s existing 1,100-seat Makati facility which is targeted to be at full capacity by the first half of 2010. The company will recruit employees for its Ortigas site in the coming months, in addition to recruiting activities already underway at its Makati facility.
StarTek’s planned expansion will contribute to the growth of the contact center industry in the Philippines, which is expected to expand at least 15% this year to US$5 billion in revenue according to the Call Center Association of the Philippines (CCAP). In 2009, the contact center industry recorded revenue of US$4.5 billion. |